SugarHouse Online Casino
Review

star Expert rating
8.7/10
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Lance Patton
Reviewed by:
Lance Patton
Alicia Butler
Fact checked by:
Alicia Butler
🗓
Updated: June 5th 2024

Sugarhouse Casino at a Glance

Pros & Cons

Why you’ll love Sugarhouse Casino
pros Get $250 First Deposit Match
pros 1x Wagering Requirements
pros Huge Game Library
pros Lucrartive Rewards Program
pros Ample Banking Options
Why this casino might not be for you
cons Only Available in Pennslyvania
cons Doesn't Offer a No Deposit Bonus

Key Information

Casino Name Sugarhouse Casino
Launched 2016
Is It Legal? Yes
Can You Win Cash Prizes? Yes
Areas Of Operation Pennslyvania
Age To Play 21+
Number Of Games 799+
Best Features Low Wagering Requirement + Huge Game Library
Welcome Bonus Get $250 First Deposit Match
Supported Devices Desktop, iPhone, Android, Tablet
Customer Service Live Chat; Phone, Ticket, and Email Support
Operating Company Rivers Casino
Company Address 1001 N. Delaware Avenue Philadelphia, PA 19125

About the Review

My objective for this review was to decide whether SugarHouse was a legitimate and safe operator, and one that is worth playing at. It's a longstanding brand in both the online and brick-and-mortar casino space, but one I hadn't had the chance to check out yet.

I reviewed every aspect of the site: the games, promotions, customer service, and everything in between. Below, I'll walk you through my experience and help you decide whether SugarHouse is the right online casino for you.

Comparison Rating Comparison Rating
star
8.6/10
Sugarhouse Casino logo 8.7/10
FanDuel logo 9.4/10
Caesars Palace Online Casino logo 9.2/10
PlayLive! Casino logo 8.7/10
Bonus Bonus
8.5
9
9.6
9.3
Experience Experience
9.2
9.3
9.2
7.9
Comparison Comparison
8.6
9.7
9.2
8.8
Promotions Promotions
7.9
9.2
8.9
8.7
Cashier Cashier
9.2
9.8
8.8
8.5
Games Games
9
9.3
9.3
9.2
Experience Rating Experience Rating
star
9.2/10

SugarHouse Casino Hands-on Review 

SugarHouse is a long-standing online casino and a notable brand, but I had never checked out the platform before. I was pleasantly surprised with how easy they made things—from signing up to playing to withdrawing my winnings—I rarely ran into any issues.

I played on the app and the website and have been reviewing online casinos for over five years, and SugarHouse stands out as one of my favorites thus far.

Desktop Experience

The SugarHouse website was great. It’s neatly organized by game type and includes a scrolling header with featured games, promotions, and the rewards center.

One of my favorite features on the website was the scrolling list of the recent biggest wins. I found it to be a fun way to experience new games that I hadn’t seen before and to know that the huge wins were possible.

Once you get into the games, it’s easy to find what you’re looking for. They’re organized by several categories: Hot, New, Popular, Featured, Game Type, and more. The list also shows how many games are in each category, which I thought was a nice touch.

If you’re looking for a certain game developer or game, there is also an intuitive search bar that allows you to find your favorite games. I found this extremely handy as with over 800 games – it can be overwhelming to scroll through endless pages of games.

Most of the games loaded quickly as you’d expect, however, some games were unable to load even after multiple refreshes which was an annoyance. Usually, logging out and back in would fix this issue. The other annoyance I endured was it would take longer for a game to load for the first time; however, according to SugarHouse – the first time you play a game, it may take a bit of time for the assets to cache.

Overall, the SugarHouse website is solid and ranks among my favorite online casino websites. Nearly everything was smooth, and I was able to easily switch between games, promotions, and support.

Mobile Experience

The SugarHouse casino app was superb. I downloaded it on my iPhone via the AppStore, and everything took less than a minute.

I accessed the AppStore, searched for "PlaySugarHouse," and tapped on the official app. The app size was 183.8 MB, nothing any solid device couldn't handle. An Android app was also available, and players could download it via the Google Play Store. The download was free, and once completed, the app would install automatically.

Once the download and install finished, I quickly logged in and thought the app's overall aesthetics were even better than the website's. Games and promotions loaded and reacted quickly, and I was able to quickly figure out the app's inner workings.

The layout was clean and I liked the fact that a search bar was available on the left side of the screen. I was able to browse my favorite games without any problems.

Overall, SugarHouse had things under control in terms of playing on the move. You could do anything on the app you could on the desktop site, and I never ran into any technical issues during play.

And the website worked seamlessly on smartphones and tablets in browser mode. You didn't even have to get the apps, though they were the better option, in my opinion.

Can You Win Real Money at SugarHouse Casino?

As a casino that accepted real money deposits, you were able to win real money at SugarHouse. You had to play in real money mode and wager any bonus funds you've received before cashing out.

Is SugarHouse Casino Legit? 

Yes, SugarHouse is a legitimate online casino operating under the regulation of teh Pennsylvania Gaming Control Board.

The brand utilizes the latest SSL encryption, so all of your private information was perfectly safe.

Let's not forget that SugarHouse Casino launched its online business in 2016. It has plenty of years of successful operations to show for it.

SugarHouse Casino Customer Support

Customer Service Channels

Details

FAQ Page

Nav Menu -> Help Center

Phone Support

(855)752-9101 - 9:30 AM - 11 PM EST

Email Support

[email protected]

Ticket Support

Unavailable

Live Chat

Available

Social Media

Facebook, Youtube, Instagram, X

SugarHouse Casino Self-Exclusion & Player Safety 

SugarHouse is a licensed online casino and required by law to enforce responsible gambling. For starters, the operator was a partner of Gamblers Anonymous.

It also enforced several tools to make sure that players bet responsibly. These included deposit and time limits, withdrawal limits, and loss limits. As well as limited and full exclusion.

There were also useful tips and advice alongside a self-assessment questionnaire to help at-risk customers get valuable insights. In its dedication to preventing underage gambling, SugarHouse had strict KYC policies as well as guides on helping parents.

Finally, I'd like to highlight that BetRivers is equally dedicated to Responsible Gambling as its predecessor was.

Promotions Rating Promotions Rating
star
7.9/10
Sugarhouse Casino logo 8.7/10
FanDuel logo 9.4/10
Caesars Palace Online Casino logo 9.2/10
PlayLive! Casino logo 8.7/10
Existing User Promotions
  • Rewards Program
  • 2x Happy Hour
  • Daily Jackpots
  • Reward Machine
  • Holiday Bonus Spins
  • Refer-A-Friend
  • VIP Rewards Bonuses
  • Promotional Drawings
  • Weekly Bonus Spins
  • Rewards Program

SugarHouse Casino Promotions and Bonuses

The only thing missing from the SugarHouse promotions is a no-deposit bonus, I’d prefer to test out the platform without making a deposit – however, the lucrative first deposit bonus might make up for it.

The ongoing promotions for existing users aren’t great, but if you are able to climb the rewards ladder – they’ll continue to get better and better the more you play.

Does SugarHouse have a no-deposit bonus? 

Unfortunately, the welcome bonus at SugarHouse does not include a no-deposit reward.

If you’re looking to try a casino that offers a no-deposit bonus, be sure to check out these PA online casino no deposit bonuses.

First Deposit Bonus

SugarHouse's welcome package consists of a first-deposit bonus only. You’ll get a 100% deposit match up to $250 when you use code PACASINO250.

To claim it, enter the promo code PACASINO250 at the time of your first deposit and make a deposit of at least $10. Once you make the deposit, you’ll receive a 100% match of your deposit up to $250. If your bankroll permits, I’d recommend you maximize this offer because it’s only available once and has just a 1x playthrough requirement.

This wagering requirement as well as you’ll see; and only applies to the bonus funds so if you maximize the bonus with a $250 deposit – you’ll have to place $250 in qualifying wagers to clear the bonus.

Bonus money can not be used on roulette, baccarat, Craps, and Live Dealer games.

First Deposit Bonus Terms and Conditions

  • Get 100% Deposit Match – up to a maximum of $250

  • Use promo code PACASINO250

  • Bonus funds have a 1x wagering requirement

  • You’ll have 30 days to clear the wagering requirement

Reward System

While operating, SugarHouse had a loyalty program that featured 11 levels. To reach an upper level, you had to play for real money.

As always, the higher your status was, the better the rewards were. The final level was the only invitation-only level that you couldn't reach via real money playing.

As for the benefits that you would enjoy as a VIP at SugarHouse Casino, they included:

  • Birthday gifts

  • Higher deposit limits

  • VIP support

  • Custom deposit bonuses

  • Discounted rates at partner hotels

  • Entries into promo drawings

  • Free slot play

  • Free monthly gifts

  • Free or discounted food offers

  • Personalized casino host services

  • Priority valet parking

Additionally, you could collect bonus points and use them on the Bonus Wheel, which was packed with versatile rewards.

The bonus points were also usable in the casino's very own bonus store.

Overall, this loyalty scheme was very nicely organized and provided nice perks for players.

Cashier Rating Cashier Rating
star
9.2/10
Cashier
Sugarhouse Casino logo
FanDuel logo
Caesars Palace Online Casino logo
PlayLive! Casino logo
ACH/e-check
in
out
in
out
in
out
in
out
AMEX
in
out
in
out
in
out
in
out
Apple Pay
in
out
in
out
in
out
in
out
Cash at Cage
in
out
in
out
in
out
in
out
Check by mail
in
out
in
out
in
out
in
out
Discover
in
out
in
out
in
out
in
out
Gift Card
in
out
in
out
in
out
in
out
MasterCard/Visa
in
out
in
out
in
out
in
out
Online banking transfer
in
out
in
out
in
out
in
out
PayNearMe
in
out
in
out
in
out
in
out
PayPal
in
out
in
out
in
out
in
out
Play+ Card
in
out
in
out
in
out
in
out
Trustly
in
out
in
out
in
out
in
out
Venmo
in
out
in
out
in
out
in
out
Wire Transfer
in
out
in
out
in
out
in
out

Sugar House offers a strong variety of deposit and withdrawal options and you should have no issues finding one that works for you.

Deposits 

The depositing process was a breeze at Sugarhouse and they offer a ton of great methods, including debit cards, Venmo, PayPal, Online Banking, and a couple of in person options.

The minimum deposit amount is $10 for all methods, and the process is nearly instant. And since SugarHouse is a trusted and regulated brand, you shoudn’t run into any issues with your card declining due to suspicious activity

Withdrawals

The withdrawal process was also relatively simple at SugarHouse; and you can withdrawal through the same methods as you can deposit. One thing to note: You’ll only be able to withdraw using methods you’ve made a deposit using before.

The minimum and maximum withdrawal amount will vary depending on the method and can take up to 3 business days to internally process the request, and an additional 3-10 business days to reach your account.

Deposits
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Here are all the available methods of deposit for SugarHouse's online casino:

checkbox ACH/e-check
checkbox AMEX
checkbox Cash at Cage
checkbox Discover
checkbox MasterCard/Visa
checkbox Online banking transfer
checkbox PayPal
checkbox Play+ Card
checkbox Venmo
checkbox Wire Transfer
Withdrawals
up arrow

You'll have ample ways to withdraw your winnings from SugarHouse Casino

checkbox ACH/e-check
checkbox Cash at Cage
checkbox Check by mail
checkbox PayPal
checkbox Play+ Card
checkbox Venmo
Games Rating Games Rating
star
9/10
Games
Sugarhouse Casino logo
FanDuel logo
Caesars Palace Online Casino logo
PlayLive! Casino logo
Games available
+799
+1000
+750
+600
Arcade Games
available
not available
not available
not available
Baccarat
available
available
available
available
Blackjack
available
available
available
available
Craps
not available
available
available
available
Hold & Win
available
not available
not available
not available
Instant Win
available
not available
not available
not available
Keno
available
not available
not available
not available
Live Dealer Baccarat
available
available
available
available
Live Dealer Blackjack
available
available
available
available
Live Dealer Craps
available
available
available
available
Live Dealer Poker
available
available
available
available
Live Dealer Roulette
available
available
available
available
Progressive Slots
not available
available
available
available
Roulette
available
available
available
available
Slots
available
available
available
available
Video Poker
available
available
available
available

What Games Are Offered?

SugarHouse offers 855 games and is constantly adding and rotating games in and out of the rotation. You’ll find some familiar favorites from top developers including Pragmatic Play, 3 Oaks Gaming, NetENT, Konami and more.

In addition to a huge selection of slots, they also offer a ton of table games and Live Dealer options. It’s one of the largest and most diverse game selections I’ve seen at an online casino and the reason they receive a 9.4 in games rating from me.

Slots

SugarHouse has a huge selection of slots from all the top developers and you should have no issue finding your favorites – whether it be from other online casinos or brick and mortar properties. You’ll see slots from all the top developers and just about any type of game you can imagine.

They have 3 reels, 5 reels, megaways, cluster games, bonanzas and everything in between. It’s truly a fantastic selection and includes some of the most popular games you’ll see, including:

  • Sweet Bonaza

  • Gates of Olympus

  • Blood Suckers

  • Dead or Alive

  • Cash Machine

  • Black Diamond

Table Games

SugarHouse also offers a huge selection of table games including a variety of variants for the most popular games and some unique options I haven’t seen nearly anywhere else. One great thing about the table games is the minimum bet is often as low as $1, which is far lower than you’ll see at live casinos.

Here are the most popular table games available at Sugar House:

  • Blackjack

  • Baccarat

  • Ultimate Texas Hold ‘em

  • Roulette

  • 3 Card Poker

Live Dealer

SugarHouse Casino offers a varied portfolio of live dealer games thanks to Evolution gaming. A fun addition to the Live Dealer experience is the chat feature and the ability to communicate with the dealer and other players at the table.

There isn’t a huge variety of Live Dealer games available, but they have the traditional options including:

  • Live Dealer Roulette

  • Live Dealer Baccarat

  • Live Texas Hold'em

  • Live Dealer Blackjack

SugarHouse Casino RTPs

You’ll find the RTP for the majority of games in the games information section and the RTP for SugarHouse’s games is about on par with it’s competitors. You should be especially conscious for RTP when you’re clearing your bonus as the goal is to convert the bonus into withdrawable funds efficently.

With just a 1x wagering requirement, I recommend selecting a game with a high RTP and a low variance. Here are some examples of the highest RTPs available at SugarHouse:

Gates of Olympus 1000: 96.4% RTP

  • Divine Fortune: 96% RTP

  • Candy Jar Cluster: 96.4% RTP

  • Blood Suckers: 98% RTP

Does SugarHouse Casino Have A Sportsbook or Poker Site?

Speaking of experience and in-depth research, SugarHouse had games with solid payouts. However, these weren't extraordinary but in line with the rest of the figures we've seen among its competitors.

For instance, the lobby featured titles like Divine Fortune and Lotus Land. Their respective RTPs of 96% and 94.05% are identical in most US online casinos.

While the minimum bets and max payouts of the games were easily accessible, the RTPs weren't. You had to open each game and check its payout table for more details on the returns.

SugarHouse Casino Review Conclusion

SugarHouse is a decent platform with several features making it stand out from the crowd, which is why it was such a popular pick across the US.

As mentioned earlier, it rebranded in most of its states (except for New Jersey) to BetRivers, and its offers are now completely different. But if you’re in New Jersey, I believe it’s worth a shot.

You can play the best online slots, table games, and live games. And the welcome bonus is fantastic, specifically with its 1x wagering requirement. Even though it doesn’t have a no-deposit offer – the first deposit match with a 1x wagering requirement is one of our best bonuses in Pennslyvania.

The app and website were reactive and smooth, and sign-up was a breeze. Overall, the experience at Sugar House was a smooth and enjoyable one and I recommend you check it out for yourself.

FAQs

How are SugarHouse and BetRivers connected?

SugarHouse combined forces with BetRivers Casino in 2022 and moved all but its Pennslyvania online casino under that brand. They are owned by the same parent company, Rush Street, and offer similar experiences on both platforms.

What is the SugarHouse welcome offer?

The SugarHouse welcome offer does not include a no-deposit bonus, however, you’ll get a first deposit match of $250 when you use code PACASINO250.

The deposit match has a 1x wagering requirement, which is as low as it gets at online casinos and makes this one of the best welcome offers available in New Jersey.

Do rewards transfer from SugarHouse Online to SugarHouse’s Casinos? 

Yes, through the Rush Rewards program, you can combine your rewards from Rush Street Casino properties to your SugarHouse online casino account. This allows you to redeem your rewards points for free play, food offers, and promotional offers online or at Sugar House Casino in Philadelphia.

Is SugarHouse Casino safe and secure?

Yes, SugarHouse is legally licensed and regulated by the Pennsylvania Gaming Control Board.

Your information and payments are encrypted, and you can feel safe and secure when using the platform.

Where Can I Play at Sugar House Online Casino?

You can only play at SugarHouse in the state of Pennslyvania  – however, you can play the rebranded version BetRivers Casino in Pennsylvania, Michigan, and West Virginia as well.

Lance Patton verified
Topic Expert
Lance Patton

Lance Patton, a graduate of the University of Iowa, is an experienced iGaming writer. He started his career as a freelance sports writer for number of websites before focusing in on sportsbook and casino promotions. When Lance isn't working at OddSeeker, he keeps busy with his hobbies, usually either playing golf, cards, or video games. And is an avid sports fan, especially in regard to his hometown Hawkeyes.

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